{"id":3,"date":"2026-04-28T13:46:46","date_gmt":"2026-04-28T13:46:46","guid":{"rendered":"http:\/\/all-tronics\/?page_id=3"},"modified":"2026-05-04T19:26:19","modified_gmt":"2026-05-04T19:26:19","slug":"3cx","status":"publish","type":"page","link":"http:\/\/all-tronics.com\/?page_id=3","title":{"rendered":"3CX"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"3\" class=\"elementor elementor-3\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-1718271 e-flex e-con-boxed e-con e-parent\" data-id=\"1718271\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a1d53d0 elementor-widget elementor-widget-text-editor\" data-id=\"a1d53d0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<h1>3CX \u2013 Unified <strong>Communications<\/strong> for Business<\/h1><p><strong>\u00a0<\/strong><\/p><p>3CX is a feature-rich unified communications system for enterprise business, offering voice, video, live chat, and messaging. It works for remote, hybrid, and office-based teams, enabling communication across all channels in one platform.<\/p><h3>Why Enterprises Choose 3CX<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Complete Telephony<\/strong>: Web Client and mobile apps keep staff connected from any<\/li><li><strong>Video Conferencing<\/strong>: Built-in. No extra software or licenses<\/li><li><strong>Live Chat<\/strong>: Add to your Integrates with Facebook and WhatsApp.<\/li><li><strong>SMS Support<\/strong>: Let customers contact you via<\/li><li><strong>Reporting &amp; Analytics<\/strong>: Includes call logs, dashboards, and usage<\/li><li><strong>AI Features<\/strong>: Includes call routing, voicemail transcription, and customer interaction<\/li><li><strong>Integrations<\/strong>: Works with Microsoft Teams, 365, and major<\/li><li><strong>Cost Control<\/strong>: No extra charges for Minimal hardware needed.<\/li><li><strong>Flexible Setup<\/strong>: Keep your numbers, use any SIP phones, choose your<\/li><li><strong>Security<\/strong>: Built-in encryption and security<\/li><li><strong>Deployment Options<\/strong>: Run on-premise, in your cloud, or on Hyper-V, VMware, or<\/li><li><strong>Proven Solution<\/strong>: Used by 350,000+ Delivered by 3CX, supported by you.<\/li><\/ul><h2>Try 3CX Yourself \u2013 Start Your 1-month Free Trial Today<\/h2><p><strong>\u00a0<\/strong><\/p><p>Test the full system here:<\/p><p><a href=\"https:\/\/www.3cx.com\/phone-system\/download-phone-system\/?resellerId=244651\"><strong>https:\/\/www.3cx.com\/phone-system\/download-phone-system\/?resellerId=244651<\/strong><\/a><\/p><p>Need a demo? We\u2019ll walk you through it and answer your questions &#8211; no obligations.<\/p><h1>3CX Apps &amp; Features<\/h1><h3>Work from Anywhere with 3CX<\/h3><p>Improve response times and stay available to customers, wherever you are. Use your extension on Android, iOS, Windows, or in your browser.<\/p><p>Manage calls, Facebook, WhatsApp, and live chat from one platform &#8211; no switching between apps.<\/p><h2>3CX Mobile Apps for Android &amp; iOS \u2013 Enterprise Communication On the Move<\/h2><p>Enable secure business communication on the go. With 3CX\u2019s Android and iOS apps, your team stays connected, productive, and responsive wherever business takes them.<\/p><h3>Key Enterprise Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Call Handling: <\/strong>Use your office number to make and receive calls<\/li><li><strong>Video Conferencing: <\/strong>Built-in. No need for third-party<\/li><li><strong>Internal Chat: <\/strong>Secure messaging with your team in real<\/li><li><strong>WhatsApp Integration: <\/strong>Reply to WhatsApp messages directly in<\/li><li><strong>Conference Calls: <\/strong>Start and manage from your<\/li><li><strong>Free VoIP: <\/strong>Cut telecom costs using Wi-Fi or mobile<\/li><li><strong>Security: <\/strong>End-to-end encryption for calls and<\/li><\/ul><h3>Use the Right Tools<\/h3><p>Keep business communication on company-approved platforms like 3CX. Avoid personal apps. Maintain control, consistency, and security.<\/p><h3>Safe Communication on the Move<\/h3><p>3CX works with Apple CarPlay and Android Auto. Staff can stay connected while driving &#8211; without distraction!<\/p><h3>Key Benefits of 3CX in the Car<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Hands-Free Calls<\/strong>: Use voice commands or vehicle controls to make and receive<\/li><li><strong>Voice Messaging<\/strong>: Use Siri to send and reply to messages via<\/li><li><strong>Contact &amp; Call Access<\/strong>: Reach contacts and view call history through your car\u2019s<\/li><li><strong>Voicemail Access<\/strong>: Listen to voicemails from the<\/li><li><strong>Bluetooth Support<\/strong>: Enhanced Bluetooth performance for Android<\/li><\/ul><p>Stay connected and productive on the road without compromising safety.<\/p><h2>3CX Web &amp; Desktop Apps<\/h2><p>Use 3CX from any browser or desktop &#8211; no VPN needed. It\u2019s user-friendly and designed for mobile and remote teams.<\/p><h3>Key Features for Enterprise Businesses<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li>Work Anywhere: Access calls, chat, and meetings from browser or<\/li><li>Browser Calling: Call from your browser or control your desk phone<\/li><li>Omnichannel Messaging: Handle live chat, WhatsApp, Facebook, and SMS in one<\/li><li>Video Meetings: Start video calls with one No extra software.<\/li><li>Desktop App: Use advanced features and multitask<\/li><li>CRM Integration: Click-to-call and log interactions in your<\/li><li>Microsoft 365: Sync users, SSO, calendars, contacts, and Teams<\/li><li>Team Presence: See who\u2019s available in real time for faster<\/li><\/ul><h2>3CX Live Chat<\/h2><p>Provide excellent customer support with real-time customer communication via your website, app, Facebook, and WhatsApp &#8211; all from one platform.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Live Website Chat<\/strong>: Respond to visitors<\/li><li><strong>Chat Queues<\/strong>: Route chats by department or<\/li><li><strong>Centralized Messaging<\/strong>: Use the 3CX Web Client or App for all<\/li><li><strong>Team Collaboration<\/strong>: Transfer chats between staff as<\/li><\/ul><ul><li><strong>Chat-to-Call\/Video<\/strong>: Switch to voice or video with one<\/li><li><strong>Chat Reports<\/strong>: Track response times, volumes, and<\/li><li><strong>Manager Tools<\/strong>: Monitor chats and team performance in real<\/li><\/ul><h2>3CX Facebook Messenger Integration<\/h2><p>Handle Facebook messages directly in 3CX by integrating Facebook Messenger &#8211; no need for agents to access Facebook.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Direct Integration<\/strong>: Facebook messages go to the 3CX Web<\/li><li><strong>Secure Access<\/strong>: Agents reply without logging into<\/li><li><strong>Chat Queues<\/strong>: Route messages to teams for faster<\/li><li><strong>Reporting<\/strong>: Monitor performance by agent and<\/li><\/ul><p>Improve response time and keep control of your social support!<\/p><h2>3CX WhatsApp Integration<\/h2><p>Manage WhatsApp messages professionally &#8211; no personal numbers needed.<\/p><h3>Key Features for Enterprise Companies<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Centralized Messaging<\/strong>: Handle WhatsApp chats inside the 3CX<\/li><li><strong>Policy Compliance: <\/strong>All messages are logged and<\/li><li><strong>Employee Privacy<\/strong>: Agents reply using business IDs, not personal<\/li><li><strong>Team Queues<\/strong>: Distribute chats across teams to manage<\/li><li><strong>Conversation History: <\/strong>All messages are stored for review and<\/li><\/ul><h2>3CX SMS\/MMS Integration<\/h2><p>Use SMS and MMS for business communication &#8211; secure, scalable, and team-ready.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Business Messaging<\/strong>: Send and receive SMS\/MMS using your company<\/li><li><strong>Team Routing<\/strong>: Distribute messages to multiple agents for faster<\/li><\/ul><ul><li><strong>Privacy Protection<\/strong>: Staff reply without exposing personal<\/li><\/ul><h2>3CX Video Conferencing<\/h2><p>3CX Video Conferencing is integrated, secure and allows you to have video meetings with no limits or extra costs.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Up to 250 Participants<\/strong>: Run large meetings or No extra licenses.<\/li><li><strong>Unlimited Duration<\/strong>: No time caps or per-user<\/li><li><strong>One-Click Access<\/strong>: Join from browser or No downloads.<\/li><li><strong>Global Dial-In<\/strong>: Participants can join by phone from<\/li><li><strong>Chromecast Support<\/strong>: Cast meetings from Android devices to any<\/li><li><strong>Screen Sharing &amp; Background Blur<\/strong>: Share screens or Stay professional.<\/li><li><strong>Interactive Tools<\/strong>: Use whiteboard, reactions, polls, and<\/li><li><strong>YouTube Streaming<\/strong>: Broadcast events live with one<\/li><li><strong>Remote Control<\/strong>: Give or get desktop control for<\/li><li><strong>Pre-Upload Files<\/strong>: Share materials before the meeting<\/li><li><strong>Meeting Recording<\/strong>: Record for training or<\/li><li><strong>Low Bandwidth Optimized<\/strong>: Built on Google WebRTC for stable HD<\/li><li><strong>Private by Design<\/strong>: Data stays on your 3CX No storage or third-party access.<\/li><li><strong>On-Premise MCU<\/strong>: Optional for full control and<\/li><\/ul><h2>3CX Contact Center<\/h2><p>Deliver exceptional customer service with a Contact Center fully integrated with your phone system. No add-ons or extra licensing required.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Built-In Contact Center<\/strong>: No separate Included with 3CX.<\/li><li><strong>Omnichannel Support<\/strong>: Handle voice, SMS, WhatsApp, Facebook, and live chat in one<\/li><li><strong>Call Routing<\/strong>: Use round robin, hunt groups, skill-based routing, IVR, and<\/li><li><strong>Manager Tools<\/strong>: Monitor live calls and Use Listen In, Whisper, and Barge In.<\/li><\/ul><ul><li><strong>Switchboard &amp; Wallboard<\/strong>: Real-time dashboards to track queues and<\/li><li><strong>Reporting &amp; Analytics<\/strong>: Get detailed reports on agents, queues, SLAs, and<\/li><li><strong>Grafana Integration (Beta)<\/strong>: Visualize trends and metrics of your<\/li><li><strong>CRM Integrations<\/strong>: Supports Salesforce, HubSpot, Zoho, Microsoft Dynamics, Freshdesk, and more.<\/li><li><strong>CRM API &amp; Wizard<\/strong>: Build or configure integrations\u2014even for unsupported<\/li><li><strong>Microsoft 365<\/strong>: Sync contacts, users, and Enterprise Edition supports Teams Direct Routing.<\/li><li><strong>Call Recording &amp; QA<\/strong>: Record calls and train agents in real<\/li><li><strong>Hot Desking &amp; CFD<\/strong>: Support shared workstations and create workflows with Call Flow<\/li><\/ul><h3>Cut Costs Without Losing Capability<\/h3><p><strong>\u00a0<\/strong><\/p><p>3CX replaces multiple tools with one platform &#8211; voice, video, chat, and contact center &#8211; reducing both complexity and telecom spend!<\/p><h3>Enterprise Cost-Saving Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Up to 80% Savings<\/strong>: Lower phone bills with IP calling and flexible<\/li><li><strong>Pay Per Call, Not Per User<\/strong>: Licenses are based on simultaneous calls, not total<\/li><li><strong>Free Internal Calls<\/strong>: No cost for calls between staff, branches, or remote<\/li><li><strong>SIP Trunk Support<\/strong>: Use low-cost SIP providers for outbound<\/li><li><strong>No Toll-Free Fees<\/strong>: Use web-based calling instead of 800<\/li><li><strong>Global Reach at Local Rates<\/strong>: Use international DIDs and IP telephony to serve global clients cost-effectively.<\/li><li><strong>Click2Call<\/strong>: Let customers call from your site or emails without dialing a<\/li><\/ul><h2>Security &amp; Backup<\/h2><p>3CX includes built-in features to protect your communications system and ensure uptime.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Hardened Web Server<\/strong>: Secured configurations to block known<\/li><li><strong>SIP Attack Protection<\/strong>: Detects and blocks SIP-based threats in real<\/li><li><strong>Global IP Blocklist<\/strong>: Automatically updates to block known malicious<\/li><\/ul><ul><li><strong>Encrypted Traffic<\/strong>: SRTP for voice, 3CX Tunnel for app traffic, HTTPS for<\/li><li><strong>Auto SSL Management<\/strong>: SSL certificates issued and renewed<\/li><li><strong>Security Ratings<\/strong>: Rated A+ by Qualys and A by<\/li><li><strong>Failover Support<\/strong>: Built-in automatic failover to keep services<\/li><li><strong>Admin Access Control<\/strong>: Restrict console access by IP<\/li><\/ul><p><a href=\"https:\/\/www.3cx.com\/phone-system\/call-flow-designer\/\">Call Flow Designer<\/a><\/p><p>By utilising 3CX\u2019s Call Flow Designer you can handle incoming calls effectively, efficiently and much faster. Here are just a few examples of how 3CX can improve your customer service:<\/p><ul><li>Call routing based on customer authentication<\/li><li>Automatic outbound dialler<\/li><li>Callback scheduler<\/li><li>Credit Card Authentication<\/li><li>Phone Orders<\/li><li>Surveys<\/li><li>Automated Text to Speech &amp; Speech to Text in 120 languages<\/li><\/ul><h2>3CX CRM Integration<\/h2><p>Connect 3CX with CRMs like Salesforce, HubSpot, Dynamics, Zoho, and others. It helps you improve customer service and team efficiency.<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Caller ID Lookup<\/strong>: Pulls up customer records before<\/li><li><strong>Service History Access<\/strong>: View past interactions<\/li><li><strong>Auto Contact Creation<\/strong>: New numbers are logged in the CRM<\/li><li><strong>Click2Call<\/strong>: Dial directly from the<\/li><li><strong>Call Logging<\/strong>: Calls are recorded in the customer\u2019s CRM<\/li><li><strong>Faster Calls<\/strong>: Agents skip repetitive questions with full record<\/li><li><strong>Wide CRM Support<\/strong>: Works with major CRMs and<\/li><li><strong>Custom Integration<\/strong>: Use the CRM wizard or API for unsupported<\/li><li><strong>Sales Enablement<\/strong>: Quick access to data and one-click calls for faster<\/li><li><strong>Call Journaling &amp; Transcription<\/strong>: Logs and transcribes automatically &#8211; no manual<\/li><\/ul><h2>3CX Hotel PBX<\/h2><p>3CX Hotel Module offers a hotel-grade communications system with built-in features. High-end experience at no added costs!<\/p><h3>Key Features<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Check-In\/Out<\/strong>: Manage via PMS or 3CX Web<\/li><li><strong>Guest Extensions &amp; DND<\/strong>: Assign extensions and control Do Not Disturb<\/li><li><strong>Call Controls<\/strong>: Block external calls in vacant Schedule wake-up calls.<\/li><li><strong>Billing &amp; Housekeeping<\/strong>: Bill room calls via Update room status by phone.<\/li><li><strong>Live Chat Integration<\/strong>: Handle guest chats from websites, WhatsApp, or Convert to calls with one click.<\/li><li><strong>PMS Support<\/strong>: Integrates with systems like Micros-Fidelio, Protel, and Shows guest details across departments.<\/li><\/ul><h2>Instant insights with AI analytics from 3CX<\/h2><p><a href=\"https:\/\/www.3cx.com\/pbx\/ai-analytics\/\"><u>3CX AI<\/u><\/a> features give managers a clear view of performance and customer satisfaction. Built for large teams, the tools help identify issues early, improve response quality, and streamline operations.<\/p><h3>Sentiment Analysis<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li>Monitor sentiment by call, agent, queue, and ring<\/li><li>Identify top-performing agents and flag interactions needing follow-<\/li><li>Use sentiment trends to guide training and improve<\/li><\/ul><h3>AI Call Summaries<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li>Auto-generated summaries highlight key points of each<\/li><li>Speed up issue resolution &#8211; no need to review full call<\/li><li>Improve follow-ups with clear, concise<\/li><\/ul><h3>Advanced Reporting Dashboards<\/h3><p><strong>\u00a0<\/strong><\/p><ul><li><strong>Call Logs<\/strong>: Sentiment, summary, and transcript in one<\/li><\/ul><ul><li><strong>Agent Performance<\/strong>: Track average sentiment per<\/li><li><strong>Ring Group Stats<\/strong>: Spot sentiment trends across<\/li><li><strong>Queue Reports<\/strong>: Compare wait times with customer<\/li><\/ul><h3>Flexible Transcription Options<\/h3><p><strong>\u00a0<\/strong><\/p><p>Use Google, OpenAI, or 3CX\u2019s built-in engine &#8211; choose what fits your compliance, cost, and data privacy needs.<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f84f756 e-flex e-con-boxed e-con e-parent\" data-id=\"f84f756\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3df4d2f elementor-widget elementor-widget-button\" data-id=\"3df4d2f\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"http:\/\/3cx.com\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Explore 3CX @ 3CX.com<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-c7ea0fa e-flex e-con-boxed e-con e-parent\" data-id=\"c7ea0fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-2ac9b36 elementor-widget elementor-widget-image\" data-id=\"2ac9b36\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"image.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t\t\t\t\t\t\t<img fetchpriority=\"high\" decoding=\"async\" width=\"1024\" height=\"886\" src=\"http:\/\/all-tronics.com\/wp-content\/uploads\/2026\/05\/Silver-1024x886.png\" class=\"attachment-large size-large wp-image-417\" alt=\"\" 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[&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"site-sidebar-layout":"default","site-content-layout":"","ast-site-content-layout":"default","site-content-style":"default","site-sidebar-style":"default","ast-global-header-display":"","ast-banner-title-visibility":"","ast-main-header-display":"","ast-hfb-above-header-display":"","ast-hfb-below-header-display":"","ast-hfb-mobile-header-display":"","site-post-title":"","ast-breadcrumbs-content":"","ast-featured-img":"","footer-sml-layout":"","ast-disable-related-posts":"","theme-transparent-header-meta":"","adv-header-id-meta":"","stick-header-meta":"","header-above-stick-meta":"","header-main-stick-meta":"","header-below-stick-meta":"","astra-migrate-meta-layouts":"default","ast-page-background-enabled":"default","ast-page-background-meta":{"desktop":{"background-color":"var(--ast-global-color-5)","background-image":"","background-repeat":"repeat","background-position":"center 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