WHAT IS UNITE?

INTERMEDIA UNITE is a fully integrated cloud-based unified communications platform for any size business. INTERMEDIA believes that tools facilitate communications, but people are the center of all communications and with effective communication tools people can be more productive and connected. These communications tools should be easy-to-use, high-performing, dependable, and stress-free so that you can focus on what is being communicated and not the tool itself.

UNITE combines your phone system, chat, video, screen sharing, file management, and conference calling into a seamless experience that fits with your business size, needs, and work style. Get customizable, scalable cloud-based services for your business backed by INTERMEDIA's five pillars of a Stress-Free Cloud Experience.

UNITE incorporates all your business communication and collaboration methods and devices into one integrated, easy-to-manage cloud-based system that is accessible from anywhere at any time. UNITE includes.

PBX PHONE SYSTEM

PBX phone system is a cloud-based phone system with an integrated combination of 90+ enterprise-grade features along with industry-leading network call quality and uptime. System management and call reporting features are handled from a single web-based portal.

TEAM CHAT AND BUSINESS SMS

With the UNITE Desktop and Mobile Apps, team members can send and receive instant chat or text messages and attachments (individual and group chats) and send and receive text messages directly to colleagues and customers. All chat and Business SMS messages are instantly synchronized across all your UNITE devices. Users can pin favorites to the top of their contact list and access full contact chat history at any time.

DESKTOP APP

The free UNITE Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, send chats and text messages, place and receive calls, share screens, start video calls and share files—all from one integrated application. Available as a downloadable app for PC or Mac.

MOBILE APP

The UNITE mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, send chats and text messages, sync contacts from their mobile device, and manage voicemails all from one application—anytime, anywhere.

REMOTE OFFICE

INTERMEDIA UNITE preconfigured phones can be plugged into any location that has a broadband network connection. Remote desk phones work the same way as they do in the office, with access to all the same features and functionality as everyone else in the company.

FAX

UNITE includes a “virtual” fax service that allows users to receive and manage online faxes via the web. Transmits faxes directly from a Windows-based PC. Senders simply dial the web faxing number from their fax machine, as they normally would.

PHONES

UNITE phones are plug-and-play, delivered pre-configured to work seamlessly with UNITE services. No technical expertise or technician required. UNITE Phones includes multiple manufacturer models, with several models to choose from to meet any business need.

VOICEMAIL

UNITE virtual voicemail can be managed and accessed according to user needs. Manage and check voicemail online from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email or viewed on the mobile app. Voicemail can be received or forwarded as a downloadable email attachment.

SCREEN SHARING

Screen share online with the computer desktop which can be shared with team members or externally, in real-time, improving collaboration and speed of decision making. While utilizing screen sharing, meeting attendees can annotate on the screen to call out important points on their screen enhancing collaboration even more.

VIDEO CONFERENCING

Use HD video conferencing to organize face to face meetings which helps to eliminate unnecessary travel and empowers teams with remote members to be more productive. You can launch ad-hoc meetings with one click and invite additional attendees.

FILE BACKUP AND COLLABORATION

Securely backup and store your important files online with confidence and share them across teams internally or outside your company instantly. With this feature, team members can share documents and co-edit in real-time so the most recent version of a document will always be easily accessible. Those that share the file maintain full control over the file, users, devices and sharing activities.

RECEPTIONIST VIEW

Receptionists and administrative assistants now have access to a specialized view the availability of everyone in their organization, perform blind transfers, warm transfers, and transfers to voicemail.

UNITE MOBILE APP

The UNITE mobile application transforms the user’s mobile phone into an essential collaboration tool for on-the-go productivity. Android and iOS users can place and receive calls, see who is available, chat with colleagues and manage voicemails all from one application—anytime, anywhere.

UNITE DESKTOP APP

The free UNITE Desktop App brings essential collaboration tools together, making teamwork easier than ever. Users can see who is available, chat with colleagues, place and receive calls, share screens, start video calls and share files—all from one application.

REMOTE ADMINISTRATION TOOLS AND MANAGEMENT FEATURES

With UNITE, you can scale and manage your communications according to your company's needs. No more overspending on lines you don’t need or being constrained by unexpected growth. Order additional service and manage your employee phone, data backup, video and conferencing services through a single interface.

Whether your Unified Communications (UC) platform is managed by a dedicated IT professional, or simply assigned to the Office Manager, UNITE is designed to cut down the amount of time they have to spend focusing on managing your systems.

Here are some ways we work to make management of UNITE connect easier and more efficient than other phone unified communications systems:

UNITE MANAGEMENT PORTAL

AUTO ATTENDANT

HUNT GROUPS

HUNT GROUP REPORTING

CLOUD-BASED PHONE SYSTEM

Before phone systems and cloud services evolved, many companies would pay large expenses to have a business PBX phone system installed. Why? Because a PBX phone system was the only way to get the phone features that sophisticated businesses needed, and frankly there were no other options but pay the price. Additionally, these businesses were forced to buy the expensive and bulky hardware, then pay for someone to install and maintain it. As technology evolved, so did PBX phone systems. Now, businesses can receive all the benefits from a PBX phone system without having to pay the large upfront expenses to have the system installed and maintained.

With INTERMEDIA UNITE, you get a full-feature phone system combined that comes with high-definition (HD) audio and other features such as call park, call forwarding, 3-way calling, and a conference bridge. All you need to do is buy the pre-configured phones, connect them to the internet and download the apps. No special set up or technician is required, and NO large installation expenses.

WHAT IS A PBX?

Private Branch Exchange (PBX) is a private system within a company that allows a business to manage multiple phone line extensions and calls within the company and outside of the company. Traditional PBX hardware technology, that makes call management possible, is generally stored physically on-premises within the company. Each phone extension connects by wire to the PBX terminal through a plug in the wall.

SEAMLESS SETUP

When you switch to UNITE, there is no time consuming or expensive phone service installation process. Our expert UNITE onboarding team will guide you through the seamless setup process. We will send you devices that are plug and play and delivered pre-configured, and once plugged into your internet connection, will be ready to use along with all the advanced call features. There is no special set up or technician required which eliminates work for IT teams and allows more time to focus on your core business!

ENTERPRISE-GRADE PHONE SYSTEMS

UNITE allows your company to plug into our PBX equipment via the cloud, saving you money and data space while providing your company with over 100 advanced call features that give small-to-medium businesses (SMB) the same phone system features of a large enterprise. UNITE includes features such as voicemail to email files and transcriptions, call hold & park, call transfer, and call recording. All these advanced features can be managed from a single-web based portal.

QUALITY AND RELIABLE CALLS

With UNITE, you will never have to sacrifice quality for cost. INTERMEDIA has programs and processes in place to help assure high-quality calling, including customer site pre-qualification and around the clock monitoring and customer support.

BUSINESS CONTINUITY

When unforeseen emergencies strike (power outage, severe weather, theft, etc.) you and your business, UNITE can help your business and employees maintain continuity by allowing employees to forward calls to their mobile devices or to an off-site location. This gives you access to your business phone number that everyone knows to reach you on, anywhere at any time.

The key to surviving downtime is to maintain a working communications system and regular operations. If your phones are up, you can still contact customers and preserve vital relationships while your business works towards getting back up and running.

EASY INSTALLATION

The best part, after the savings and added functionality, is the easy installation

PHONE COST SAVINGS

Lower your operating expenses by eliminating the need for expensive equipment and the technical experts needed to install, maintain, and repair it. Get feature-rich phone service for a low monthly cost.

SPAM PROTECTION

Spam Caller Protection is a free service for UNITE customers. It detects calls from aggressive telemarketers and fraudsters and allows administrators to decide how to route these calls. Depending on your organization’s preferences, you can tag these calls in the Caller ID screen, send them to voicemail, or completely block them. This protection extends to every CONNECT device, including the UNITE desktop and mobile applications.

UNITE DESKTOP AND MOBILE APPLICATIONS

Whether working from an office, a living room, or a coffee shop, the free UNITE Desktop and Mobile Applications empower employees with the flexibility to communicate seamlessly in the way that works best for them, right from their desktop or mobile device.

PRODUCTIVITY

The UNITE Applications bring essential collaboration tools together, making efficient teamwork easier than ever before and achievable from any location.

With UNITE employees can access their company directory, send and receive chats, view conversation history, see a colleague’s presence, share screens, start video conferences, back up and share files, and place and receive calls using their business phone number- all from one single application.

NEVER MISS IMPORTANT CALLS

Extend your business phone number and extension to your mobile device, so you can place and receive calls on-the-go or even transfer calls from your desktop phone to your mobile device-seamlessly, without interruption. Find Me/Follow Me functionality will ring both of your devices at the same time, so you never miss important phone calls.

SECURELY COLLABORATE FROM ANYWHERE, ANYTIME

Chats and text messages are securely encrypted in transit and at rest and chat history automatically sync across UNITE Desktop and Mobile applications so you can stay connected and continue conversations no matter your location or your device. Unlimited text messages can be sent to colleagues and customers across the United States, Canada, and Puerto Rico.

File Collaboration allows team members to view the most current versions of files and share them easily and securely. Admins maintain fill control over files, users, devices and sharing activities.

Utilize One-Click Video Conferencing and Screen Share. Clicking on the Meeting tab within the desktop app displays your UNITE MEET login credentials as well as a one-click launch button. Simply click the launch button to start an instance of MEET video conference or screen share.

CONNECT WITH ALL OF YOUR CONTACTS

Sync contacts on your mobile device from popular third-party platforms (Office 365, G- Suite, and more) to your CONNECT Mobile and Desktop Applications.

While on your CONNECT mobile or desktop application, click the name on your contact’s tile to find more info from the Active Directory such as extension number, job title, department, office location, and email address. However, if you are not exactly whom to call, just use the intuitive search feature. Whether you search by name, department, or location, you will be able to find who you are looking for – fast.

COMMUNICATE YOUR WAY

Have the flexibility to use your desktop application to place and receive calls in two ways, either as a call controller for your associated desk phone or as a softphone from your PC or Mac.

ONE APPLICATION FOR COLLABORATION

One place to see the availability of coworkers, place a phone call, send chats and text messages and launch a video conference.

STAY CONNECTED ON-THE-GO

With the CONNECT desktop and mobile applications, you take your contacts, files and conversations with you – wherever you are.

EASILY MANAGE VOICEMAILS

Get all the most important options you regularly use at your desk right on your mobile device: playback, forwarding, deleting, and voicemail transcription.

VIDEO CONFERENCING & SCREEN SHARING

With UNITE, the days of having to be in the physical meeting location are over. Web video conferencing allows team members and customers to be a part of effective and actionable meetings, anywhere at any time. With our unified communications video conferencing service, you can host a video conference with screen sharing and have attendees join a custom URL via phone, mobile or desktop.

With screen sharing capabilities, video conferencing is taken one step further. Meeting attendees can share their screens during meetings both internally or externally in real time, improving collaboration and speed of decision making. Simply start the online screen share and display the content you would like to share – it’s that easy. Desktop or screen sharing can be displayed on your computer, including PowerPoint, Excel, Word and web pages.

CONFERENCE ROOMS

CONNECT ROOMS is a hybrid video conferencing solution that brings all the benefits of CONNECT MEET into any conference room. Now your business can connect remote and in-office meeting participants, ensuring each attendee can be seen and heard in the meeting, no matter their location. CONNECT ROOMS works with existing audio and video equipment and also requires a small PC and Android tablet, all of which are available off-the-shelf. Experience how easy it is to schedule a meeting, book a room, and join from the selected room all at the same time.

BROWSER-BASED

A browser-based app means no downloading, so meetings start super quick and get productive fast! Using the latest HTML5 and WebRTC technology in modern browsers, the need for plugins or installations is eliminated. Older browsers are also supported as viewers and can easily dial-in for the audio

HD VIDEO CONFERENCING

720p HD Video Conferencing for up to 4 participants with 4 video feeds. If your meeting has more attendees than that, they can easily take turns on video as needed. We also offer UNITE MEET PRO and PRO Plus that supports additional video feeds and participants. Layouts adjust automatically for optimal size and viewing experience. It’s almost like being in the same room.

BUILT-IN PHONE CONFERENCING

Your UNITE account includes a conference call number and PIN codes, so participants have the option to join either by phone or computer and are not required to download a separate application.

SCREEN ANNOTATION

As a meeting presenter, you can give attendees the ability to draw on your shared screen and engage with your content.

MEETING TRANSCRIPTS AND INSIGHTS

In addition to the video conferencing that comes with UNITE, INTERMEDIA also offers the UNITE MEET Video Conferencing tool that offers additional functionality such as a “virtual assistant” which automatically transcribes and provides additional insights during meetings. When the virtual assistant is enabled, the meeting will automatically be transcribed, and actionable items are automatically identified and noted. Meeting hosts can export full transcriptions and meeting notes after the fact.

If your business requires a standalone video conferencing solution, learn more about UNITE MEET.

TEAM CHAT, INSTANT MESSAGING AND BUSINESS SMS

Using the UNITE Desktop and Mobile Apps, users can quickly chat with colleagues, making teamwork and communication stress-free and easier than ever. Chats and text messages are securely encrypted in transit and at rest and will automatically sync across UNITE Desktop and Mobile applications.

TEAM CHAT ALLOWS YOU TO

BUSINESS SMS

VOICEMAIL

UNITE you no longer need to be beside your business phone in order to listen and access your business voicemails. With CONNECT, voicemail can be managed and accessed according to user needs. Listen and manage voicemails from the desktop phone, or through the mobile app. Transcribed voicemail messages can be sent via email, or viewed on the mobile app. Additionally, users can receive or forward voicemail as a downloadable email attachment. Features include the following:

WEB-FAXING

Free your organization from fax hardware and supply costs with UNITE . UNITE provides virtual, paper-free fax coordination, allowing you to receive, manage, and send your faxes via the web. This provides a convenient and flexible alternative to traditional fax service by eliminating the need for extra phone lines and conventional fax machines. WEBFAX benefits include:

If your organization requires a standalone web-faxing solution with additional features such as real-time co-editing, automatic file synchronizing and backup, and more, we invite you to learn more about UNITE SHARE.

FILE SHARING, COLLABORATION AND SECURITY

UNITE makes it easy for teams to work together, no matter how many miles apart they may be. Every UNITE user gets 2GB of UNITE SHARE file storage included, so colleagues can work seamlessly on projects together, providing access to the most current version of files to allow teammates to co-edit in real-time. Users will be able to access files from desktops, laptops, smartphones, tablets, file servers, and the web, with full control over all functions including file management, users, devices, and sharing activities. For greater ease, users can access file server content from mobile devices without a VPN.

UNITE also helps ensure that those files stay safe on the network. We offer real-time backup of all files, mobile photos, and videos, and point-in- time file restoration for quick recovery from ransomware and other types of data loss. File server synchronization is used to backup and sync files from an existing Windows file server to UNITE SHARE, our secure online file backup and storage product

If your organization requires enhance file sharing capabilities, we invite you to learn more about UNITE SHARE, our secure online file sharing and storage product. SHARE enhances traditional file sync and share by adding real-time backup, advanced anti-malware/antivirus and restore capabilities. It integrates with Exchange, Office 365, Outlook, Office, and existing file servers and is backed by INTERMEDIA’s UNITE 24x7x365 phone support and 99.999% uptime SLA

active

UNITE EXTEND is an integrations platform that connects powerful voice, chat, video conferencing, and contact center functionalities into everyday business applications like Google, Microsoft, Salesforce and more – driving higher productivity and increasing customer retention at no heavy cost.

CUSTOMER BENEFITS

UNITE API PLATFORM

INTERMEDIA’s UNITE EXTEND Application Programming Interface (API) platform allows you to integrate the features of our comprehensive voice, video, contact center, and analytics services into business applications (CRMs, ERPs, Ticketing Systems, etc.). Developers can leverage these API tools to build custom solutions to meet business needs—like creating a better customer experience, improving internal processes, increasing employee productivity, and more.

CONNECT Service Adoption Dashboard

Ensure that you are getting the greatest value out of your cloud communication solutions with the CONNECT Service Adoption Dashboard. Identify and reveal insights on how much your users are utilizing CONNECT services such as Voice, Chat, MEET Video Conferencing, and Desktop/Mobile Apps.
The adoption of services is broken down into three user segments:

SECURITY

REGULATORY COMPLIANCE

UNITE ensures a commitment to security by meeting stringent industry standards, such as HIPAA for medical records, CPNI to protect user information, PCI- DSS to protect credit card information and SOC II audit to demonstrate our controls and processes are effective in minimizing risk and exposure to cloud stored data.

PHYSICAL SECURITY- DATA CENTER

UNITE is hosted in geographically dispersed, highly secure and monitored datacenters by top tier certified providers. Each data center is SSAE 16 Type II compliant with verified levels of physical security

Each of INTERMEDIA world-class datacenters adheres to strict standards in physical security. Each datacenter is closely monitored and guarded 24/7/365 with sophisticated pan/tilt closed-circuit TVs. Secure access is strictly enforced using the latest technology, including electronic man-trap devices between lobby and datacenter, motion sensors and controlled ID keycards. Security guards are stationed at the entrance to each site.

ENCRYPTION

Confidential conversations and shared proprietary presentations remain safe as UNITE collaborative cloud solutions operate on highly secure cloud platforms backed by AES industry standard encryption.

COLLABORATION SECURITY

Voice, Presence & UC offers a flexible, multi-tenant, feature rich, encrypted approach to communicating and collaborating, backed by around the clock customer support and system monitoring.

CUSTOMIZED RECOVERY POINTS

Data retention and archiving based on customized recovery points and preset recovery times make use of two highly secure, compliant and energy efficient datacenters to store and protect hosted data and assets.

TWO-FACTOR AUTHENTICATION FOR UNITE APPS

The Desktop and Mobile Apps from UNITE allow users to use their UNITE business phone system while working remotely or while on the go. These apps require a login and password and also require 2-factor authentication for access.

CALL CENTER FEATURES

Just a single unpleasant call experience can cause a customer to take their business elsewhere – and worse yet – post details about that experience online. UNITE helps make a direct and lasting impact on customer satisfaction by helping businesses to cut hold times, increasing call effectiveness, and improving your employees’ ability to resolve issues quickly.

Plus, the Call Analytics and Reporting included with CONNECT gives your business the insights to make better staffing and coaching decisions for your employees - using real- time data to track employee and customer engagement activities. These call center features are included free with every UNITE user license.

AUTOMATED ATTENDANT

Immediately answers and routes incoming customer calls to the right group, or to a specific agent.

Barge to join a live call as a participant.

Allows supervisors to monitor, assist or join ongoing calls in order to assist in coaching, and to enhance employee effectiveness as well as the customer experience.

TRACKING & ANALYTICS

Get a clear insight into the calling effectiveness and efficiency of individual employees, as well as the entire organization.